Privacy Policy: How Piniola AI Protects Your Data

This privacy policy outlines what information PINIOLA AI collects and how we use it. Piniola LLC is based in West Virginia, USA, with an office in Rangpur, Bangladesh.

It applies to everyone using the Piniola AI website and app.

PINIOLA manages your account data—like your details, team members, and billing information.

Customer data you add, such as contacts or orders, is processed only to deliver the Digital marketing and Business Automation Services you select. You stay in control of your business data.

• Account: your name, email, phone, business name, and password (stored securely)
• Billing: your plan, invoices, and payment status (payment info handled by your provider)
• Your input: contacts, messages, posts, website content, products, orders, and files you add
• Connected accounts: secure tokens for any service you link (Facebook, Instagram, WhatsApp, email)
• Usage and technical details: how you use the platform, errors, device, browser, and IP address, to keep everything safe and running smoothly

We use your data to operate and support PINIOLA AI, ensure platform security, manage billing, send necessary updates, and enhance your experience.

We never sell your personal data. Your customer data is not used for PINIOLA marketing, AI Chatbot for Business, or Social Media Automation.

When you connect Facebook, Instagram, or WhatsApp, PINIOLA uses only the permissions you provide—to post when you schedule, manage your inbox, and report activity.

You can disconnect these services anytime in Settings. Once disconnected, we remove the connection tokens.

PINIOLA AI shares only the information needed with our trusted AI provider to deliver answers and automation for your business. This data is protected, not used to train their models, and only serves your business. If you connect your own AI key, your provider's privacy policy applies.

We share data with service partners who help us deliver PINIOLA, like hosting and payment providers. These partners follow strict contracts to use your information only to support our platform. If required by law, we share data as needed.

Your business data stays with us as long as your account is active. If you close your account, we delete your information within 30 days except for records we must keep for legal reasons. Backups are deleted regularly.

Your business data is kept separate from other businesses. Access is managed by user roles, sensitive data is encrypted, and all connections are protected with HTTPS. Important actions are logged for your security.

You can view, update, export, or delete your data. You may also ask us to limit or object to some uses. Contact us via the privacy email on our Contact page at piniola.com. If you are a customer of a business using PINIOLA AI, please contact them first.

PINIOLA uses only essential cookies to keep you signed in and secure. Websites built with PINIOLA only count visitors and do not use tracking cookies.

Piniola AI’s platform is for business use only. Our services are not intended for anyone under 16 years of age.

We notify account owners before we make any changes to this privacy policy. For questions, reach us on WhatsApp at +880 1602-030870 or visit piniola.com.

USA: Piniola LLC, West Virginia
Bangladesh: Piniola AI, Baharkasna, Rangpur City Corporation, Rangpur